Our Quality Guarantee

  We can provide a Certificate of Authenticity with each piece of jewelry that you purchase from us if this is desired... please note this in the comments field of the checkout and is available for a fee of $20.00 which will be added to your bill. Your purchase is 100 % Satisfaction Guaranteed. The vast majority of our customers love our jewelry and rarely does anyone ever return what they have bought. When this happens it is usually due to size rather as opposed to quality. We try our best to capture the essence of each piece in our pictures; however, you will find the quality and beauty so much better in person. We do not warrantee jewelry that is not made by the Hartmans. You must contact the artist. We do not guarantee inlay jewelry for daily wear. Inlay jewelry is fragile and cannot be worn in water, everyday, or in harsh conditions. All jewelry should be taken care of as PRECIOUS ART, not as clothing. The better you take care of your jewelry, the longer it will last you. We do warranty our bezel set, prong set and inlay jewelry made by the Hartmans for faulty craftsmanship up to 3 months after the purchase. We will examine each piece with magnifiers. If it is our fault it is free, if we see gauges, scrapes, dings, or obvious negligence on your part, we have to charge for the repair.

Payment Options

We accept Visa, MasterCard, American Express, Discover, PayPal, money orders, Western Union, Money Transfers and checks.

You may use your credit card safely through our secure server. You may also order through an e-mail and we can take your information over the phone Mon.-Sat. 10am-5pm Mtn Time. If you order via email we can also send you a PayPal invoice for the merchandise.

If paying by check or money order please select items and the select payment option of Paying by Check/Money order at checkout or use the printable order form and enclose it with your form of payment. Please enclose all contact information. Also, please email us and inform us that you are paying by check or money order if using the printable order form so we can remove this item from the website. Payment must be received within ten days. Most items will ship within 48 hours except for checks which are usually shipped within 5 to 10 days of receipt. All online orders we try to ship within 24-48 hours, same day in most cases, unless otherwise noted on website. Telephone orders please expect next day shipping.

WE ARE NOT THE BANK, CREDIT CARD PROCESSOR, PAYPAL, OR ANY OTHER FINANCIAL INSTITUTION.  We cannot help you with your banking needs or issues.  We are happy to send any paperwork need to your bank regarding your order.  We are not responsible or liable for any disputes with your bank, credit card company or other financial institute.

Shipping

All Orders will be Processed and Shipped Monday- Thursday Only. (Exceptions for most Holidays) 

We ship via U.S. Priority Mail with insurance in the continental. U.S. Shipping is determined by local and rates are stated by the USPS. We offer Express Mail 2 Day. Online orders received before 9:00 am Mountain Time will be shipped out that day.  After 11:00 am GMT orders will be shipped the next day.  When a ring is sized please allow 2-3 business days before the ring is shipped.  We offer UPS 2nd Day and UPS Next Day.  We do not offer UPS Ground.

We are not this shipping agent.  We cannot be held responsible to know where your package is, offer special delivery options such as "just leave it on my porch", etc.  We are responsible to get the merchandise to the shipper and get you a tracking number.  In the RARE event of an issue we are more than willing to help you contact the shipper and do what we can.

International Shipping

Yes, we can ship internationally. Countries we ship to are listed below. If your country is not listed please email us. We do not ship to the continent of Africa or war zone countries. Two options are provided at the checkout of shopping cart: USPS International Priority Mail with insurance and International Express Mail With Insurance. Fees for these services are subject to change and we will contact you via email if the shipping is a lesser fee or greater fee. The buyer is responsible for all customs and duties. If you would like your order sent as a gift and invoice sent separately - please note this in the comment field of checkout. Orders over $250.00 will need to scan and email the following verification: 1. driver's license or passport 2. signature. Canada, Australia, Belgium, England, France, Germany, Holland, Ireland, Sweden, Norway, Poland, Finland, Austria, Japan, Luxembourg, Switzerland, Scotland, New Zealand

Sales Tax

2.9% Sales tax must be collected from Colorado residents.

Returns and Exchanges

In that rare instance that someone needs to return something we would prefer to work with you on an exchange or in-store credit. By using the exchange program or an in-store credit you can avoid a re-stocking fee. If you exchange a purchase or trade the item for in-store credit will will pay the credit card fees for your purchase and the return of your money to your account, this amounts to 5% of the sale.

If this does not work for you, we ask that you return the item within 10 days of receipt and in original condition. WE REQUIRE YOU TO CONTACT VIA PHONE (970-375-2401 10am -4:00pm GMT) or EMAIL BEFORE RETURNING AN ITEM. We also REQUIRE that you provide a good reason as to why you are returning the item. If you provide a proper reason for your return within the 10 days after receipt of purchase, you will receive a 100 % refund of the price of the item NOT the shipping, minus a 5% re-stocking fee to cover our charges incurred by the credit card companies. Items returned and received after day 10 will incur a 15% restock fee. This is due to the fees we are charged as merchants by credit card processing companies and loss of possible sales. For transactions that are not returned to us after 15 days, there is no refund. After this time period there are no returns. If we find that you have worn/used the jewelry before returning the jewelry we will deduct 25% (for our costs for repair/refinishing of the jewelry) of the cost of the jewelry plus the shipping and deduct it from the return. We inspect all returns with a 20X magnifier on return.

You can arrange an exchange or in-store credit if you would like to return you purchase and not insure the 5% re-stocking fee.

THERE ARE NO REFUNDS ON CUSTOM ORDER MERCHANDISE.

Free Gift Boxes

Every Jewelry item comes in a pretty silver, black, or purple colored recycled paper jewelry box free of charge. We can offer a fancier box by special request for a fee.

Wholesale Account Rules

Sorry we currently DO NOT accept wholesale accounts. We are however accepting affiliate programs with other websites please contact Dillon Hartman at dillon@durangosilver.com 

We are accepting new wholesale customers for cut gems (cabochons).

In order to qualify for a wholesale account, when we offer this service, you need to provide you Business Name, Location, Phone Number and your Business Tax ID. Wholesale customers must make an initial minimum purchase of $20,000.00 Retail ($10,000.00 Wholesale), this must be a multi item purchase, not one large high-end piece purchase. We also require three business references for quality control on our end. We are looking for nice galleries, stores and boutiques to carry our jewelry. We are looking for repeat customer who will be proud to re-sell our product, we are not looking to add to anyone's private collection at half price. Please contact us about a wholesale account, only if you are a serious business owner.

Catalogs

Our website is our online catalog. Since most of our jewelry is one-of-a-kind and ever changing. We Do Not have a printed catalog.

Ring Sizing

Ring sizing is usually $20.00. Some rings we can size up 1/2 to a full size, depending on the ring, using a jeweler's ring roller free of charge. Note that some rings due to how they are made cannot be sized.

Clip on Earrings

All earrings are pierced unless otherwise noted in the description. We can convert easily any silver earring on a French wire or ball post to a clip-on earring. The cost of the sterling silver converter is $3.00. If the earring is a post earring that you wish to convert, please e-mail us on the possibility of converting it to a clip-on earring. This will depend on the post earring and how it was made and an extra fee may occur.

Repairs

We offer a 3 month workmanship warranty free of charge on items made by the Hartmans. We DO NOT repair items made by other artists. You will need to contact that artist for a repair. We do not warranty old pawn jewelry. You must contact us before sending an item to be repaired. We will examine each piece with magnifiers. If it is our fault it is free, if we see gauges, scrapes, dings, or obvious neglagence on your part, we have to charge for the repair. Items that have been damaged will only be charged actual repair costs from the silversmith and shipping. We prefer to only repair items purchased from us, there are a few exceptions.

E-Mailing List

Join our mailing list and we will e-mail you when we have a sale or add new items to our web store. Your e-mail address will not be shared with anyone else. Promise. To sign up, click here. **This Is A Secure Shopping Site**

Facebook Sign Up Give Away:

On our Facebook Sign-Up Campaigns we select one winner out of the people who signed up with the corresponding ad. The emails will be put in to a random generator and selected. We will email that person and obtain the correct shipping information. The email will be selected after the ad stops airing.

Privacy Policy

Your information will never be sold, shared or traded. We value our customers and their privacy.

Disclaimer

Durango Silver Company and any subsideraries of DSC are not liable for any content within or linked to any of our urls. We try very hard to provide 100% accurate descriptions of our products, authentic stories, and pictures. DSC is legally exempt from any claims, arguments, or likeness to anyone, anywhere, or anything that may be close to anyone, anywhere, or anything that you might have, own, known about, or state claim to. DSC provides the historical, factual, opinion related and visual content on this site as a free service to the public and is not liable or legally responsible. We check our facts and history, and try our hardest to make sure we are as humanly accurate as possible. We are glad to recieve your comments, information and/or opinions as long as they are recieved in a friendly, constructive and helpful manor. We do not claim to be experts, museum curators, or professors in any field. DSC is not responsible for missleading information provided to us by any gem dealer, artist, or trader. We sell jewelry and stones as what they are sold to us as. We use our best judgement to purchase from jewelers, gem dealers and traders, who are not always honest, we are NOT liable for their false claims. DSC is not liable for false claims appraisers, experts, other jewelers, or gallery owners make against our products. Please remember these individuals are our competition and commonly try to ruin our business to make their busiPlease appreciate the content we work hard to provide you and make it a friendly and fun experience for you and us.